Voice AI can mishear or misinterpret info, leading to wrong answers. A...

https://www.tumblr.com/luminoushexcloud/829042598123601920/how-do-i-stop-my-voice-bot-from-making-up-refund

Voice AI can mishear or misinterpret info, leading to wrong answers. A practical way to catch errors early is using readback—for example, repeating order IDs aloud so customers confirm them