This article breaks down how AI voice agents reduce wait times by cutting...

https://landensbrilliantperspectives.capitaljays.com/posts/why-do-ai-voice-agents-feel-worse-than-chatbots-on-support-calls

This article breaks down how AI voice agents reduce wait times by cutting end-to-end latency in phone support. It also explains barge-in, letting customers speak anytime without waiting for prompts, making calls smoother