Package audits test whether the store can explain the movement and current status of selected adult-use inventory
A delivery is not complete merely because a vehicle reaches an address. When a handoff fails, the store must account for the order, payment, product custody, and next action
A dispatch log should explain who controlled an order at every meaningful point. GPS coordinates alone do not show why a route changed, whether a handoff was completed, or who authorized an exception
A payment outage should not be treated as a general POS outage. The register, internet connection, payment processor, terminal, and integration can fail independently, and the response depends on which part of the chain is unavailable
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Vendor support evaluation is more than a software setting. For a Massachusetts dispensary, it connects SLAs, severity, escalation, uptime, maintenance, and root cause
A recall response has to reach beyond the shelf. Affected inventory may also be reserved online, packed for delivery, held at another location, or already sold
Staff access is more than a software setting. For a Massachusetts dispensary, it connects employee accounts, permissions, approvals, exports, and admin settings
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When checkout stops working, a dispensary needs more than a support email address. It needs to know who responds, what happens next, and how staff can keep records safe during the incident