manage customer messages

https://remote-wiki.win/index.php/Why_Your_Customer_Communication_Tool_Needs_to_Be_Smarter_Than_a_Chat_Box

When you manage customer messages, every email, chat, and comment becomes a conversation you can handle calmly. No more scattered inboxes or missed notes—just a clear view of what each person needs, so you can reply with care and keep things running smoothly.