Listen without rushing to fix things, ask what would help today, and offer one...

https://wakelet.com/wake/WHO7K_XH9zMwB4vXQjRdv

Listen without rushing to fix things, ask what would help today, and offer one practical step, like helping book an appointment. You can say, “Want me to sit with you while we call?” Set limits kindly. Support may take more than one conversation.