Fake reviews can hurt your reputation, but you aren't powerless. Start by...

https://wiki-spirit.win/index.php/How_to_Address_Fake_Reviews_Publicly_Without_Sounding_Like_You%E2%80%99re_Making_Excuses

Fake reviews can hurt your reputation, but you aren't powerless. Start by documenting proof that the review violates platform policies before submitting a formal report