Dealing with a negative review feels personal, but for sustainable brands, it’s...

https://www.deltabookmarks.win/building-trust-starts-with-how-you-handle-feedback-when-a-critique-pops-up-on

Dealing with a negative review feels personal, but for sustainable brands, it’s a chance to build trust. Start by applying the fact vs. opinion test and documenting every detail—screenshots and timestamps are your best friends